- Department / Function
- Contact Centre
- Whitchurch Bristol
- Contract Type
- Working Pattern
- Job Advert Summary
It’s not just answering the phone, it’s creating happy customers.
Join our dynamic Contact Centre team here at Bibendum as an eServices Executive, where you'll be a part of an enviable company culture and enjoy some brilliant benefits. Right now, we’re expanding – and getting busier all the time. Could you help our customers and make sure standards remain sky-high?
- Job Advert Description
What you’ll do
Based at our friendly contact centre in Bristol, you’ll be the voice of Bibendum, answering questions from our valued customers. You’ll do your best to answer each query then and there, but where necessary, you’ll investigate to find a solution. The key is to be friendly, professional and positive – an ambassador for the Contact Centre. You could be dealing with high-profile accounts or internal Sales Managers, that makes this a fantastically varied role where you need to think on your feet. If you like hands-on work where each day is different, you’ll be right at home here.
Good on the phone and great with people, you’ll be naturally helpful and open. As you’ve worked with customers before, you know how to give outstanding service. We’re talking about the sort of approach that makes every customer feel valued – whether it’s a major account contact or a colleague here at Bibendum. Crucially, you also strive to give clear, accurate information. Good PC skills are a must and GCSE Maths and English (or equivalent) would certainly be an advantage.
What are the key duties of an eServices Executive?
- To efficiently and effectively process queries
- To deal with all levels of customers including high profile, high value or specialist accounts
- To provide an informed, professional and appropriate response to internal and external enquires
- To present a positive image of the Contact Centre and the organisation
- To maximise individual and collective sales through effective efficient handling of all types of order capture
We work with some fantastic people, we’re passionate about what we do and we have some fun along the way! Join us and you could have a career for life.
- Full job description