Sales Operations Executive - Bibendum

  • Department / Function
  • Logistics/Operations
  • Location
  • London
  • Contract Type
  • Permanent
  • Working Pattern
  • Full-time
  • Job Advert Summary
  • Purpose

    Working with Bibendum Wine Commercial Teams the Sales Operations Executive will be responsible for the delivery of sales support including Sales Administrations, Customer Engagement, New Business Set up and Channel Specific tasks.

  • Job Advert Description
  • CORE ACCOUNTABILITIES

    • Focus on the retention of existing Bibendum Business through customer and account manager relationship management
    • Responsible for the liaison between Account Manager and Trade Team through On Boarding process
    • Ownership of the day to day support of a selection of Bibendum On Trade accounts
    • Administration of critical paths for Tenders
    • General set up of new customers on all systems
    • Adherence to all Business Procedures to provide consistency of service
    • Production of Essential Wine Guides
    • Management of all administrative sales communication both internal and customer facing
    • Liaison with Customer Care over delivery issues
    • Liaison with Credit Control on invoicing/credits/stop
    • Deal with OOS and replacements
    • Ensure all Customer record files are maintained and pricing is kept up to date
    • Production of relevant Sales Reporting as required both internal and external.

     

    CONTACTS/ KEY RELATIONSHIPS & NATURE OF INFLUENCE

    Internal:

    • Sales Teams
    • Customer Care
    • Credit Control
    • Customer Ordering
    • Commercial Finance

     

     

    External:

    • Trade Team

     

    KNOWLEDGE/  EXPERIENCE/ SKILLS

    ESSENTIAL:

    • Experience of Bibendum Wine operations
    • Ability to run numerous tasks/activities simultaneously
    • Ability to think and act quickly under pressure
    • Excellent written and verbal communication skills
    • Problem solving and solution focused
    • Tenacious and conscientious
    • Excellent time management skills
    • Strong computer literacy – Excel, PowerPoint, Word and Outlook
    • Ability to analyse data and develop resolutions
    • Attention to detail
    • Able to plan and manage workload
    • Understanding of our business/market place

     

    PREFERRED:

    • Previous Sales Operations Experience
    • Commercial Acumen
    • Financial Acuity

     

     PROFESSIONAL QUALIFICATIONS & EDUCATION

    ESSENTIAL:

    • Minimum of 4 GCSE’s

     

    PREFERRED:

    • WSET

     

    TECHNICAL/  BEHAVIOURAL/ PERSONAL COMPETENCIES

    • Drive
    • Focus
    • Reliability
    • Attention to Detail
    • Highly Organised
    • Self-Disciplined
    • Communication Skills  ( both Verbal and Written)
    • Team Player
    • Adaptability
    • Pace and Urgency
  • Full job description
  • Sales_Operations_Executive_closing_date_for_internal_applications_31.08.17.pdf